HOTEL SEZZ FAQ
LUXURY HOTEL SAINT TROPEZ
AND IF WE’RE TRAVELLING WITH OUR BABY?
The Hotel Sezz Saint Tropez has cots available free of charge.
CAN YOU ADD AN EXTRA BED?
We can only set up an extra bed in our Cocoon rooms or Villas. Extra beds are reserved for children under 14 years of age.
CAN 3 ADULTS SHARE A ROOM?
Our Bungalow rooms can accommodate a maximum of two people, our Cocoon rooms a maximum of two adults and one child. However, our Villas sleep 4 people (two rooms). We also have communicating Cocoon rooms (4 people).
WHERE CAN I PARK MY VEHICLE?
The hotel has a private monitored outdoor car park. Our team of doormen will help you park your vehicle throughout your stay. This service is offered to you free of charge.
I HAVE ALLERGIES, WHAT DO YOU SUGGEST?
Each room has synthetic and feather pillows. We can remove one or other at your convenience. We can remove the carpets from some rooms.
I WANT TO TAKE ADVANTAGE OF AN ADVANCE PAYMENT RATE BUT I DON’T WANT TO SEND MY BANK CARD NUMBER BY INTERNET. WHAT ARE MY OPTIONS?
You can quite simply make a bank transfer. However, please be aware that your bank card will be required on arrival in guarantee of any possible extras.
I WANT TO BOOK ONE OF YOUR PACKAGES; I like the look of them all BUT I ONLY WANT TO STAY ONE NIGHT. HOW CAN I DO THIS?
Ask one of our PAs to suggest a personalised stay, according to your wishes.
I HAVE A BOOKING FOR THE 25th of july. IT STATES THAT THE CANCELLATION POLICY IS 21 days: up to WHICH DATE CAN I CANCEL MY BOOKING WITHout CHARGE?
You can cancel your booking without charge up to the 4th of July at 4pm. After that, we will retain the deposit (50% of your stay). Please contact us if there is any issue.
I WANT TO PAY FOR MY STAY IN CASH. IS THAT POSSIBLE?
To guarantee the reservation, you need to pay a deposit equivalent to 50% of the total cost of the stay. However, if you wish to pay the total cost of the stay in cash at the time of departure, we can credit you with the initial sum of the 50% deposit.
i ANTICIPATE ARRIVING VERY LATE. HOW WILL THAT WORK?
Inform your PA about your late arrival. Please be aware that the reception is open 24 hours. However, for reasons of security, the entrance door to the hotel will be closed from midnight. Please use the intercom.
CAN I TRAVEL WITH MY PET?
We accept small pets. Please ask your PA whether your companion can stay with us.
I LOVED THE DESIGN OF THE HOTEL AND WOULD LIKE TO BRING A BIT OF SEZZ BACK HOME
Please be aware that you can order several Sezz Paris items from your PA such as our Sezz lamps, Sezz vases or even chairs for your room. Ask your PA what you can buy and he/she will help you arrange it.
CAN I PURCHASE AN ITEM FROM THE ROOMS?
Please be aware that you can order several Sezz Saint Tropez items from your PA such as our Sezz lamps, Sezz vases or even chairs for your room. Ask your PA what you can buy and he/she will help you arrange it.
CAN I ARRIVE BEFORE 4PM?
The entire Sezz Saint Tropez team will do their utmost to give you access to your room as early as possible. However, we can’t guarantee it.
CAN WE LEAVE OUR ROOM AFTER MIDDAY?
Subject to availability, the reception team will be happy for you to take advantage of your room until 2pm. We can also keep your luggage and you can spend the afternoon beside our swimming pool. The SPA Sezz by Payot is available for you to change at the end of the day.
DO YOU HAVE A CONCIERGE SERVICE?
Our concierge service is at your disposal prior to your arrival for all your requests. You can contact our concierge team by email: email@example.com
DO YOU HAVE ACCESS TO A BEACH?
The Sezz Saint Tropez is located 250m from Canebiers beach (public beach). You can access it within 5 minutes on foot from the hotel gate. Pampelonne bay is located 15-20 minutes (by car or shuttle) from the hotel.
DO YOU HAVE TO PAY TO USE THE SWIMMING POOL?
Access to our 200m² heated swimming pool is free to all our resident guests.
HOW FAR ARE YOU FROM ST TROPEZ?
The Sezz Saint Tropez is located 5 minutes (by car or shuttle) from the Place des Lices.
DO YOU HAVE A SHUTTLE SERVICE?
The Sezz Saint Tropez shuttle is a service offered to our clients free of charge. It operates from 8am to 6pm for the beaches and from 8am to midnight to our meeting point on the corner of the Place des Lices.
CAN YOU TELL ME THE OPENING HOURS OF YOUR SPA AND RESTAURANT?
Our SPA Sezz by Payot is open from 11am to 7pm in low season and from 11am to 9pm in high season. The Colette restaurant is closed every lunch time, except on Sundays, as well as Monday and Tuesday evenings. Open 7 days a week in July and August. Service hours are: Breakfast 7:30 to 11am. Lunch 12:30 to 2:30pm. Dinner 7:30 to 10:30pm.